Privacy Policy

Effective Date

14th April 2025

Introduction

This Privacy Policy outlines how Scream Slices LTD, Scream for Pizza LTD, and Scream Sunderland Limited ("we", "us", or "our") collect, use, and protect your information when you use our websites or services.

By accessing our websites or providing your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following personal data when you interact with us through our websites or booking platforms:
- Name
- Email address
- Date of birth

We may also collect non-personal data automatically when you use our websites, such as:
- IP address
- Browser type and version
- Pages visited
- Date and time of your visit
- Referring website
- Device type and operating system

2. How We Use Your Information

We use your personal information to:
- Manage bookings and reservations
- Communicate updates, promotions, or service announcements
- Enhance and personalise your experience
- Monitor website usage and improve performance
- Ensure compliance with applicable laws

3. Third-Party Services

We use trusted third-party providers to support our services. These providers may process your data on our behalf:
- Google Analytics – to track and analyse website traffic
- Airship – for marketing communications and customer engagement
- Zonal Tables – for managing table reservations
- Dojo Bookings – for online booking functionality

These services have their own privacy policies and data protection practices.

4. Data Sharing

We do not sell your personal data. Your information may be shared only with:
- Our group companies for internal business purposes
- Service providers listed above (only as needed)
- Legal authorities if required by law or to protect our rights

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Under UK data protection law, you have rights including:
- Access to the personal data we hold about you
- Correction of inaccurate or incomplete data
- Erasure of your data ("right to be forgotten")
- Restriction or objection to processing
- Portability of your data

To exercise any of these rights, please contact us at: screamteam@screamforpizza.com

7. Cookies

Our websites use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie settings through your browser.

8. Data Security

We take appropriate measures to protect your information against unauthorised access, loss, or misuse. However, no method of data transmission over the internet is 100% secure.

9. Links to Other Websites

Our websites may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of those third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: screamteam@screamforpizza.com